Privacy Policy

ARKSolomon Pte. Ltd.  ·  ARKSolomon, ARKSOLO.shop, ARKCapital  ·  Effective: 4 April 2026

1. Introduction

ARKSolomon Pte. Ltd. ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platforms: ARKSolomon.com, ARKSOLO.shop, ARKCapital.io, and related services.

This Policy is compliant with Singapore's Personal Data Protection Act 2012 (PDPA) and applicable data protection regulations.

2. Data We Collect

2.1 Information You Provide

• Full name, email address, phone number, and business details during registration.
• Profile information including business name, bio, tagline, and social media handles.
• Payment information (processed securely via Stripe — we do not store card details).
• Communications and support requests sent to us.
• Voice samples provided for AI voice cloning features (with explicit consent).

2.2 Information Collected Automatically

• Device information (browser type, operating system, device ID).
• Usage data (pages visited, time spent, clicks, referral source).
• IP address and approximate location data.
• Cookies and similar tracking technologies.

2.3 Information from Third Parties

• Social media profile data when you connect accounts via Ayrshare integration.
• Payment verification data from Stripe.
• Analytics data from platform integrations.

3. How We Use Your Data

• Create and manage your account and merchant/customer profile.
• Provide, operate, and improve our Platforms and services.
• Process payments and manage subscriptions.
• Generate AI-powered content including voice clones, avatar videos, and digital cards.
• Send transactional emails, service updates, and important notices.
• Calculate and distribute referral commissions and activity rewards.
• Comply with legal obligations and enforce our Terms.
• Send marketing communications (with your consent — you may opt out at any time).

4. Legal Basis for Processing

• Contractual necessity — to fulfil our service agreement with you.
• Legitimate interests — to operate and improve our business.
• Consent — for marketing communications and AI voice/avatar features.
• Legal obligation — to comply with Singapore laws and regulations.

5. Data Sharing & Disclosure

We do not sell your personal data. We may share your data with:

• Service providers: Stripe, Supabase, Odoo, HeyGen, ElevenLabs, Ayrshare, n8n, Replit.
• Business partners with your consent for referral and commission tracking.
• Legal authorities when required by law or to protect our rights.
• Successors in the event of a merger, acquisition, or business transfer.

6. AI Features & Special Data

6.1 Voice Cloning

Voice samples submitted for AI voice cloning are stored securely in Supabase and used solely to generate your personalised AI voice. You may request deletion of your voice sample at any time.

6.2 AI Avatar & Video

Profile photos submitted for HeyGen avatar creation are used solely to generate your digital presenter avatar. These are not shared with third parties beyond the HeyGen platform.

7. Data Retention

• Account data is deleted within 30 days of account closure.
• Payment records are retained for 7 years for legal and tax compliance.
• Voice and media files are deleted within 14 days upon request.
• Anonymised analytics data may be retained indefinitely.

8. Your Rights (PDPA)

Under Singapore's PDPA, you have the right to:

• Access your personal data held by us.
• Correct inaccurate or incomplete data.
• Withdraw consent for data processing (where consent is the basis).
• Request deletion of your personal data (subject to legal retention requirements).
• Object to or restrict certain types of processing.

To exercise your rights, contact us at [email protected] . We will respond within 30 days.

9. Cookies

Our Platforms use cookies and similar technologies to enhance user experience, analyse traffic, and personalise content. You may control cookie settings through your browser. Disabling cookies may affect Platform functionality. Types of cookies we use: essential, analytics, and preference.

10. Data Security

We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security audits. No method of transmission over the internet is 100% secure. We commit to promptly notifying you of any data breaches in accordance with PDPA requirements.

11. Cross-Border Data Transfers

Our service providers may be located outside Singapore (including the United States and South Korea via Supabase's Seoul server). We ensure appropriate safeguards are in place for any cross-border data transfers in accordance with PDPA requirements.

12. Children's Privacy

Our Platforms are not directed at children under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

13. Third-Party Links

Our Platforms may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal data.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date. Significant changes will be communicated via email or in-platform notification. Continued use of our Platforms after updates constitutes acceptance.

15. Contact Our Data Protection Officer